Our main verticals

Engelbart Software focuses on developing CCaaS / UCaaS solutions for emergency call handling, the KRISIS sector and healthcare sector as well as the call center sector.

Emergency Services

Safety is our top priority!

The critical nature of the emergency sector drives our continuous innovation. We are dedicated to creating cutting-edge solutions that improve response times, boost efficiency and ultimately save lives in high-pressure situations.

ng112/911

To drive the modernization of emergency communications, Engelbart provides the key components essential for Next Generation 112/911 (ng112/ng911), ensuring a faster, smarter, and more efficient emergency response.

Emergency Service Routing Proxy (ESRP)
Emergency Call Routing Function (ECRF)
Location Information Service (LIS)
Real Time Text (RTT)

eCall / ng-eCall

Engelbart supports both the traditional eCall and the next-generation ng-eCall, ensuring seamless emergency communication across all standards.

As part of our ng-eCall offering, Engelbart provides the following:

ANS-1 decoding and encoding
Necessary ng112 components
ng-eCall Simulator

Enterprise Emergency Calling

Engelbart offers a state-of-the-art solution for internal enterprise emergency calling, ensuring precise, efficient, and reliable emergency response.
Built on ng112 standards, our solution accurately determines the caller’s location and dynamically routes calls to either internal emergency and security teams or external emergency centers based on predefined location policies.

Designed for maximum flexibility, it seamlessly supports hybrid environments, integrating effortlessly with AVAYA Aura, MS Teams and audiocodes to provide a unified and intelligent emergency communication system.

Healthcare Services

Our healthcare services focus on lean process integration, enabling an automated patient journey throughout their hospital stay by providing the right services at the right time:

Solution for dynamic on-duty-/ on-call-handling and -management
On- and offboarding of patient telephony services based on HL7
Switchboard including VoiceBasedDialing, patient information /status based on HL7
Patient care and safety
Provision of function-based telephone directories (switchboard/ doctors/ stations/ patients)

Utility Service Provider

Robust Communication Solutions for Utility Service Providers

Our solution meets the stringent demands of the utility sector — delivering high availability, fail-safety, and redundant communication channels, which guarantee reliable access, even in crisis situations.

Real-time communication and seamless integration with company-specific systems, such as fault and outage management platforms, are standard functionalities.

Key Features:

Real-time capability and system integration for rapid response to faults and disruptions
Multi-channel fault intake – via phone, web, mobile app, or automated systems
Dynamic, automated announcement systems for proactive customer communication
IVR integration to announce current disruption information or mass outages