We believe that all our customers are unique.
​Our standardized solution frameworks are designed to offer rich integration and adjustment layers.
This allows us to tailor our solution precisely to the specific needs of our customers. We ensure seamless integration and ongoing support on a robust and well-maintained solution framework.
Omni-Channel Call Taker Workplace
Engelbart’s esuits² Special Purpose Console (SPC) framework redefines customer communication with a cutting-edge, flexible microservice- and HTML5-based softphone for AVAYA Aura PBX, seamlessly integrated into the AVAYA Elite Call Center.
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Beyond voice calls, our solution expands customer interaction by integrating email, SMS, social media, and seamless connectivity with CRM and ERP systems.
Empower your customer experience (CX) with conversational AI, enabling call deflection, automated data gathering, customer authentication, and real-time speech translation for smarter, more efficient interactions.
With both standard and fully customizable versions, esuits² SPC adapts to your unique needs—delivering a personalized, next-level customer experience.
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Conversational AI streamlines the resolution of repetitive customer requests, boosting efficiency and significantly enhancing the customer experience.
Our solutions enable organizations to deploy sophisticated, multi-channel AI agents, which we refer to as an Intelligent Digital Workforce.
The overall aim of these AI services is to save time spent on calls and deliver a better and faster service to your citizens. Engelbart’s AI services help to reduce agent call time, provide improved and advanced call routing and divert the number of manually answered calls as much as possible.
Conversational AI
AI based Voice & Chat Bots
Examples of
our AI solutions
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01
Call Back Assist
Don't waste your customers' time waiting in a queue.
Give your customers the freedom to choose a scheduled call back or let our concierge bot waiting on their behalf.
03
Voice Biometrics
AI tools help your agents understand the caller's mood and respond better.
05
Post Call Transcription
Transcribe and analyze each call for intent, topic, and sentiment to identify trends and pinpoint areas where negative experiences may arise.
02
Outbound Call Manager
Leverage conversational AI to automate your outbound calls and deliver targeted messages to your customers.
04
Concierge Service
Improve your call center services by providing an always-on, consistent, and fully automated phone-based service that intelligently deploys call center agents.
06
Routing Engine & Self Service
Connect your customers with the agent that fits best to their need or solve their problems automatically without any agent integration in near to real time.