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Boost your efficiency to a new level!

Discover how our innovative services will improve your productivity:

esuits² SPC 
Omni-Channel Workplace

SPC StartScreen.png

Your solution for

  • Attendant Console

  • Command and Control Rooms (ng112/ng911 compatible)

  • Call Center Agent Workplace (including Omni-Channel)

  • Trader Client

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Engelbart’s esuits² Special Purpose Console (SPC) framework redefines customer communication with a cutting-edge, flexible microservice- and HTML5-based softphone for AVAYA Aura PBX, seamlessly integrated into the AVAYA Elite Call Center.
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Beyond voice calls, our solution expands customer interaction by integrating email, SMS, social media, and seamless connectivity with CRM and ERP systems.


Empower your customer experience (CX) with conversational AI, enabling call deflection, automated data gathering, customer authentication, and real-time speech translation for smarter, more efficient interactions.
 
With both standard and fully customizable versions, esuits² SPC adapts to your unique needs — delivering a personalized, next-level customer experience.
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The Engelbart SIP Proxy is a back-to-back user agent (B2BUA) based application that acts as proxy for SIP communication.

 

Using the SIP Proxy allows you to manipulate incoming and outgoing calls before they reach their target and to modify SIP messages and UDP streams during the lifetime of a call.

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  • Intercept & modify the SIP header of incoming and outgoing calls

    • Dynamic Routing

    • Enhanced Caller ID

    • ...

  • SIP header modification during active calls

    • Compliant with ng eCall

    • Compliant with Real Time Text (RTT)

    • ...

  • RTP/UDP modification on active calls to support use cases like

    • Voice Biometrics

    • Background noise cancellation

    • Real Time Translation

 

For easy implementation of use cases and scenarios, the esuits² SIP Proxy is supplied with a Rules Engine enabling end users and administrators.

esuits² SIP Proxy

Application to modify SIP Content

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esuits² myICT
Administration & User Self Services for AVAYA Aura

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Engelbart offers with esuits² myICT a unique and innovative self-service and administration framework for AVAYA Aura and IP-Office.

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The goal of esuits² myICT is to automate standard IMAC/R/D tasks, reduce manual work for administrators and to allow end-users to change their telephony services themselves.

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With esuits² myICT, managed services become leaner and more cost-efficient. esuits² myICT shortens the time to market for IMAC/R/D and customer SLAs  are significantly improved.

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esuits² myITC can be linked with Active Directory / Entra ID and 3rd party services management platforms like ServiceNow.

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On top: esuits² myICT offers asset and configuration management and supports the configuration of end devices.


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The use of different communication platforms that allow employees to be distributed across multiple environments is becoming increasingly strategic.

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While critical components may reside on a local on-premises PBX system, non-critical aspects can be managed through MS Teams. However, it is crucial to have a comprehensive view of employees’ presence status across all platforms and used communication channels.

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Engelbart Software's PresenceConnect is the innovative solution to address these challenges and concerns.
 

PresenceConnect is available for the following platforms

  • AVAYA Aura & IP Office

  • MS Teams / Office 365 / Exchange

  • Cisco WebeX & Zoom

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3rd Party Presence

Built on open API, PresenceConnect offers the flexibility to integrate third-party presence data, such as patient presence data delivered in HL7 format

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PresenceConnect
Presence exchange between communication platforms

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esuits² OnCall Manager
Management of on-call / on-duty telephony services

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With the esuits² OnCall Manager, we offer a powerful tool for the professional management of on-call / on-duty telephony services.

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The modern web user interface of the esuits² OnCall Manager makes it easy to create on-call / on-duty numbers, store them with rules and assign them to employees and teams.

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Reporting

With the reporting of usage data, Engelbart provides the necessary data for subsequent analyses and future deployment of your workforce.

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Active Directory Integration

For the ease of administration on-duty services can be linked with Active Directory Groups.

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Employees are automatically assigned to relevant services based on their group membership.

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Supported Platforms

esuits² OnCall manager is currently available for

  • AVAYA Aura

  • AVAYA IP Office

  • Mitel MX-One

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​... learn more

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