Transform Customer Engagement with AI

Stay ahead with AI that transforms customer engagement. With Agentic AI bot flows, advanced analytics, predictive insights, and workforce optimization, we help you deliver seamless, future-ready experiences across all channels.

Orchestrate your AI Agents

Conversational and Agentic AI streamline the resolution of repetitive customer requests, boosting efficiency and significantly enhancing the customer experience.

Our solutions allow organizations to deploy sophisticated, multi-channel AI agents - what we refer to as the Intelligent Digital Workforce.

Build your business cases easily using a low-code platform, offering ready-to-use templates and pre-built integrations with leading applications such as Jira, Salesforce, ServiceNow, SharePoint.

We support seamless customer interactions across multiple channels:

Voice & Rich Web Chat
E-mail, SMS
Social Media

Next-Level Voice Calls

Empower every voice call with AI for secure, clear, and multilingual communication, delivering an exceptional customer experience.

To achieve this, Engelbart offers the following AI-powered services:

Voice Biometrics & Deepfake Protection
Real-Time Translation
Active Background Noise Cancellation

Call Analytics

Get instant, actionable insights by automtically transcribing and analyzing every call:

Call Summaries – Capture the key points of every engagement instantly and load the information into your CRM system.
Topic & Intent Mapping – Understand what matters most to your customers.
Sentiment Analysis – Gauge you customers' emotions based on their word choice.
Visual Reporting & Analytics – Make insights easy to interpret

Identify opportunities and improve performance:

Highlight areas for process optimization
Reveal training needs to enhance agent effectiveness

Enhance your services with reliable predictions

Forecast call volumes, optimize agent capacity, and anticipate key events. Provide exceptional service while remaining agile and responsive - whatever comes your way.

Engelbart’s deep learning algorithms offer the insights you need to plan more effectivley, manage your staff more efficiently, and improve the customer experience.